The following general returns policy is applicable to all items sold on www.a1qualitystore.com.

1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Is different from its description on the product detail page on A1 Quality Store

Products marked as "non-returnable" on the product detail page cannot be returned.

List of Non-Refundable Products

Baby

Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples.

Beauty

Hazardous materials (fragrances, nail colours, deodorants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items

Grocery & Gourmet

All items included in these categories.

Health & Personal Care

Health and Personal care items that are labelled as non-returnable on the product detail page are not eligible for returns and oral care items.

2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
3. Orders of A1 Quality Store may be eligible for replacement only for the given below reasons.
About Free Replacements

What are the conditions for Free Replacement?

In order to be eligible for a free replacement, an item must be within the return window and in stock with same seller (exact same item). The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

  • Damaged item received
  • Item is missing parts or accessories
  • Item received is different from what was ordered
  • Defective item/does not work properly

4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. A1 Quality Store shall not be liable in any manner for any misuse or usage of such information."
5. In some cases, items may not be eligible for return, including cases of buyer's remorse such as incorrect model or colour of product ordered or incorrect product ordered.